Frequently Asked Questions
Everything you need to know about your gear and apparel orders.
What is the return policy for footwear and apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. Footwear must be returned in its original, undamaged box.
How do I determine the correct size for workwear and outdoor clothing?
Each product page includes a specific size guide. Since outdoor brands vary, we recommend measuring your chest, waist, and inseam to compare against our detailed charts.
Do you offer international shipping for ranch and farm supplies?
Currently, JAX Outdoor Gear ships to all 50 U.S. states. We do not offer international shipping at this time to ensure the fastest delivery for our domestic customers.
How can I track my order once it has shipped?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Are the products covered by a manufacturer warranty?
Yes, many of our premium brands like Carhartt, Patagonia, and Ariat offer limited warranties against manufacturing defects. Contact our support team for assistance with warranty claims.
Can I pick up my online order at a physical JAX store location?
Yes, we offer a 'Buy Online, Pick Up In-Store' option at checkout for select locations. You will receive a notification when your items are ready for collection.